Chatbots Conquering The E-Commerce World

It feels like yesterday when the mobile apps came into being and the businesses around the world started to run the marathon of mobile app development. Every business, small or big, got a mobile app developed as a way to reach to their customers. E-Commerce has been trending every now and then for all the good reasons. In recent times, people are again curious to read about ecommerce and its new association with Chatbots. Chatbots have changed the online shopping game all around the world. These days users are becoming habitual of shopping via chatbots; it makes them feel they are not shopping alone since they have salespeople helping them with their shopping.

The evolution of shopping started with customers shopping in store – then came online shopping – now combination of the two i.e. shopping online with chatbots walking the customers through the e-store and helping them make a purchase. 

How Chatbots are helping?

Enhanced shopping experience: A personalized experience and assistance is what makes customers incline towards shopping in stores than online. With the introduction of chatbots, this concern is taken care of as the users are assisted through their entire time they spend on their websites. This way the users feel accompanied while shopping online. Not just the shopping help, but the chatbots for business are also helping speed up the returns and exchange process. Customers don’t have to wait on hold for a simple exchange or return request, they get helped instantly.

Good Reviews and improved sales: Customers leave the website or apps happily with a certainty of them returning soon. When they leave after a delightful shopping experience, they tend to leave good reviews for other customers to read. On reading good reviews, other users visit the website or install apps and enjoy the great shopping experience. To sum up, integrating chat bots with ecommerce websites is the way to go to enjoy all the profits.

Lighter on pocket: Implementing chatbots cuts the cost of hiring human resources for customer service by a gigantic margin. The companies are preferring to put down a onetime price for Chatbot development rather than hiring customer support agents and spending on them every month.

Stores open 24X7: the biggest advantage of having digital employees talking to the customers is that the companies don’t have to worry about business hours and can enjoy incoming orders while they are closed. The customers don’t even realize most of the times that they were interacting with a Chatbot when they are doing so, and that’s the feature of it that makes it irresistible. 24X7, assisted shopping is everything customers could ask for, because most online shopping happens when users are done for the day, and are relaxing and surfing the shopping websites.

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Recent integrations in mobile app development

Consumers spend millions on apps, which reflects a never-ending growth in the mobile market.Every year more and more industries are adapting to mobile –first ideology. As the user’s mindset changes, companies need to provide to the increasing demand in mobile app development.

Encapsulating different trends that mobile web application development companies need to keep an eye on.

1. Mobile Wallets and Microtransactions

Mobile wallets are being used all around the world and is anticipated to be in use in future. People do not prefer to carry cash and there is probability that more people will start using mobile cash. It is the way people will do transactions in future so companies are offering mobile payments to their customers.

Microtransations are the new way of small transactions Like users can pay $1-$2 to play a mobile game rather than waiting in a queue to pay for it. This will be embedded in more mobile apps not just games in future.

2. Security Centric

All the application development company giants are now concentrating on security related to mobile payments, mobile banking, email and so on. It has become the top priority for 2018. It is important to understand that security constraints should be considering during the development phase itself like encryption the code, secure back end and payment gateways. This emphasize on testing the app in every possible situation before launching it in store.

3. Chatbots & Artificial Intelligence

Leading companies like Amazon have tested and proven the benefits of AI enabled Chabots .Users favor seamless interaction that is reachable 24/7. The all time availability and anywhere accessibility of Chatbots for communication with the company is remarkable. It is easier and convenient to interact through a messaging platform as compared to a call. These natural language processing bots are accurate and efficient. These Chabot’s are getting smarter with interpreting voice commands.

4. On-Demand Services

People spend a lot more money on entertainment apps as compared to mobile gaming apps .On demand services apps like Uber and AirBnB have made a mark in the industry. Users are inclined towards on demand services.

5. Internet of Things (IoT)

According to recent researches in enterprise mobile application development IoT will keep on growing in future. Last year the growth was seen in Smart home technology and will keep on growing. The industries like retail, healthcare and logistics will encounter heavy growth. Now devices will tell what to do instead of waiting on what to do next. These wearable devices will give details of the products.

6. Kotlin For Android App Development

Google declared that it would be adopting Kotlin for android development. Kotlin is object  oriented as well as functional programming language. Developers can use styles from both the languages. Bigger companies like Amazon have already switched to Kotlin, a superior programming language.

To know more you may visit at http://www.netsetsoftware.com/web-design- company.html .