It feels like yesterday when the
mobile apps came into being and the businesses around the world started to run
the marathon of mobile app development.
Every business, small or big, got a mobile app developed as a way to reach to
their customers. E-Commerce has been trending every now and then for all the
good reasons. In recent times, people are again curious to read about ecommerce
and its new association with Chatbots. Chatbots have changed the online
shopping game all around the world. These days users are becoming habitual of
shopping via chatbots; it makes them feel they are not shopping alone since
they have salespeople helping them with their shopping.
The evolution of shopping started
with customers shopping in store – then came online shopping – now combination
of the two i.e. shopping online with chatbots walking the customers through the
e-store and helping them make a purchase.
How Chatbots are helping?
Enhanced shopping experience: A personalized experience and
assistance is what makes customers incline towards shopping in stores than
online. With the introduction of chatbots, this concern is taken care of as the
users are assisted through their entire time they spend on their websites. This
way the users feel accompanied while shopping online. Not just the shopping
help, but the chatbots for business are also helping speed up the
returns and exchange process. Customers don’t have to wait on hold for a simple
exchange or return request, they get helped instantly.
Good Reviews and improved sales: Customers leave the website
or apps happily with a certainty of them returning soon. When they leave after
a delightful shopping experience, they tend to leave good reviews for other
customers to read. On reading good reviews, other users visit the website or
install apps and enjoy the great shopping experience. To sum up, integrating chat bots
with ecommerce websites is the way to go to enjoy all the profits.
Lighter on pocket: Implementing chatbots cuts the cost of
hiring human resources for customer service by a gigantic margin. The companies
are preferring to put down a onetime price for Chatbot development rather than
hiring customer support agents and spending on them every month.
Stores open 24X7: the biggest advantage of having digital
employees talking to the customers is that the companies don’t have to worry
about business hours and can enjoy incoming orders while they are closed. The
customers don’t even realize most of the times that they were interacting with
a Chatbot when they are doing so, and that’s the feature of it that makes it
irresistible. 24X7, assisted shopping is everything customers could ask for,
because most online shopping happens when users are done for the day, and are
relaxing and surfing the shopping websites.
To know more visit at http://www.netsetsoftware.com/
No comments:
Post a Comment