Industries Benefiting From Chatbots For Business

Chatbots came in like a whirlwind and took all the industries by the storm. Every industry is talking about chatbots and every business wants to include chat bots into their web portal. Businesses are hiring Chatbot development professionals worldwide to get a custom Chatbot developed that would enhance customer engagement on their websites. Let’s look into what all industries are gaining fruits from the chatbots.

Retail: businesses hire the best web development company to get an ecommerce website designed and developed that would provide them a Chatbot in the website too. Chatbots in ecommerce are helping businesses gain more user engagement where the digital agents are assisting customers with queries about products and helping the customers throughout the checkout process. The results are happier customers at the time of leaving the website till next time.

Automotive: Who could have thought chatbots in automotive industry? Chatbots are assisting the automotive sector by automating the biggest process of this industry – Test drive booking. The bots are showing inventory based on each agency, letting users select an automobile and book a test drive. Besides this, the users are talking to bots to gather information about auto parts, booking service appointments. 

Medical: Customer Reps in Medical sector all always overloaded with calls to just confirm doctor’s availability so they could book an appointment. Chat bots are assisting clinicians and hospital staff by automating the appointment booking process. Not just that, chatbots are helping in prescription renewal requests, contact pharmacy for sending prescriptions for pickup, pulling customer information, pulling doctor information, giving out test results, capturing patient information and many more.

Banking/Financial: Chatbots in banking industry are not just assisting the consumers but also the staff in internal operations. Bank employees are using chatbots to pull information of customers, pull credit information,  and provide credit card balance information to consumers, account information, account balance etc. Along with all this, chatbots are also assisting consumers with providing nearby ATMs, opening bank accounts, approving loan applications and much more.

Insurance: Insurance industry is one industry that has most of consumer participation. Users contact agencies, or visit websites to build a quote for auto, travel, health, life or home insurance and purchase policy, to know about minimum balance due, for making payment of the premium, claiming insurance and so many other things. Chatbots are helping the human agents with automating all those processes for them and reducing the work load for them.

To know more, visit at - https://webdevelpomentdigitalmarketing.wordpress.com/2018/06/15/few-reasons-why-companies-launch-a-chatbot-than-a-mobile-app/

How Chatbots Help In Driving Sales For Automotives

Chatbots are helping almost every industry with their amazing features and user engagement abilities. Most benefited are ecommerce, insurance, banking and now a new addition these days is the automotive sector. The businesses from automotive sector are hiring professionals for Chatbot development services worldwide to get a Chatbot developed for their website. Chatbots are helping in presales department with following tasks – 

Car Details and brochures – when customers visit the website, the chat bots interact with the users and ask them about the type of vehicle they are looking for and show them a list of cars in the inventory and makes it easy for them to select one by providing information about cars desired and also provide e-brochures. 

Booking test drive – This feature is saving so much time for the consumers just with the help of Chatbots for business. Chatbots capture the time and date from the user to check availability of time for test drive and book it for them and send update to the backend. 

Financial tools – Companies hire Chatbot developers to get a Chatbot that help the users calculate Loan EMI, and check eligibility for auto loan for users. Users love it since they don’t have to look elsewhere for such tools. 

Offers and promotions – Chatbot development team connect chatbots well with the website so it can display all the promotions and offers to the users like a human agent doing the marketing for the vehicles, and motivate users to look through the cars. 

That’s not the end of it. Gaining customers is easy but gaining loyal customers is tricky. Chatbots help you get loyal customers by extending assistance to post sales also in the following ways – 

Service appointment Booking – Chatbots are assisting users to book service appointment in the most hassle free manner. Now the customers don’t have to spend long time waiting on calls for booking service appointment, all they do is launch the website or iphone or android mobile application and connect with Chatbot who would should the users open time slots and book an appointment for them. 

Reminding about Insurance and service – Chatbots are sending reminders to the users automatically about their insurance payment and renewal, and also if there a service due on their vehicle. And also proactively assist them in booking the appointment or show them insurance renewal rates from different insurance companies. 

Roadside assistance – this is most crucial time since an emergency on the road is already too disturbing and users require urgent assistance, an ambulance, a tow truck, or a service man to fix a flat tire. All of it is taken care by chatbots, when the customers contact the business through chatbots, all of it is done in the backend automatically. 

To know more visit at http://www.imfaceplate.com/Naresh_Chauhan/considerations-during-development-of-an-ecommerce-website

Questions To Ask Before Hiring Web Development Company

As complex the task of web development is, finding the best web development company is equally challenging. There are many promises and commitments that companies make which confuse the service seeker even more than they already are. Here are certain things businesses can ask for making website design and development process easier.

Examples of previous work – This is very important to see previous work the web development agency had done since that is a mirror of their quality of work. 

Experience of work – It is important to know how experienced the team leads are since they are the ones driving the software development life cycle for your website.

Importance of UI and UX for them – It is important to know what they feel about UX because that would ultimately affect the quality of webpage 

Technology selection – Technology plays an important because not all technologies support latest features. Look at the websites they have made using different technologies so you could use and see what you find best per your needs.

 

Responsive website also – ask them if responsive web design is a part of the website development package. Ideally responsive package is included in the package if the agency is designing your website and developing it too. You might to talk about having a responsive layout if you are only getting the website developed and not designed.

CMS or custom website – Ask them or tell them if you want one or the other. They should guide you with what should be better for your business needs. If you want more customized features now in future, then get custom web development otherwise CMS is good to begin with.

Design process – Ask them what their design process is. What all they would provide in the website designs, would they include mobile web designs or responsive web designs or only desktop version designs?

Communication and tracking – communication is very important for transparency. A good website design and development company should keep you in loop and provide you progress updates at each milestone so you are on the same page as the company.

Pricing and maintenance – the air around pricing terms and conditions should be made clear before even beginning the design and development process. There should be no turbulence in the middle of development life cycle. And since www is changing every day, the maintenance should be your own responsibility. When you buy a car, for example, you pay for services and oil from your pocket and not from the manufacturer.

To know more visit at http://www.imfaceplate.com/Naresh_Chauhan/reasons-why-chatbots-are-overpowering-mobile-apps

Ingredients of Great Ecommerce Solutions

Ecommerce is trending hot these days. Startup businesses are launching their e-stores even before they have their retail stores set up. Ecommerce is easier and more effective for these indie-brands. Businesses are deciding to hire web development company for getting an all-in-one ecommerce solution for improving their operations and managing inventory more efficiently. Ecommerce solution not only comprise of a website but much more than just a website. The latest trending in ecommerce solutions are – 

Creative ecommerce web design – ecommerce design is different than any other type of website because of the features and functionality it contains. Ecommerce websites are all about selling and purchasing goods and services, so it becomes essential that the website design doesn’t overpower the product being traded.

Ecommerce web development – once the creative design of the website is finalized, the Website design and development team codes a stable backend for the website. The functionality of the ecommerce website should be coded so the front end and the back end of the website work in sync and the users get great experience while using the website.

Go Responsive – Responsive web design is the one feature that is not a choice anymore. With mobile users increasing exponentially every day, it becomes a must to address and reach mobile users since they are big in number. With the rise in Mcommerce, the website while designing and development should be optimized to have responsive layout when the website is viewed on different devices of different screen sizes.

Include the digital agents – the bots – hire Chatbot Development Company to get an interactive Chatbot for the ecommerce website who can address the user queries and assist them in purchasing products. There would not be any chance where the users would leave the website because they could not find a product or they had a query they couldn’t find in FAQs. Enhance customer engagement with digital agents who are available at their service 24X7

Secure transactions with blockchain – Blockchain application development has taken every industry by the storm. Users by default would trust doing business with an ecommerce company if the financial transactions are happening via blockchain technology. Hire blockchain developers to get blockchain integrated with the ecommerce website to ensure faster and protected transactions.

Go Mobile with Apps – Much of website features, we should not forget the most important element of an ecommerce solution. Businesses should indulge in iPhone and androidmobile app development to get a mobile app for the ecommerce website to reach the mobile users globally. Mobile apps are a must if fruitful profits are desired from an ecommerce business.

To conclude, only thing needs to be said. An ecommerce solution is not just about a standalone website. It has other components that stack up together to make a great ecommerce solution.

To know more visit at https://webdevelpomentdigitalmarketing.wordpress.com/2018/06/07/digital-agents-helping-businesses-with-customer-service/

How Chatbots Are Improving Ecommerce Website

Chatbot are improving the customer experience for ecommerce websites and hence improving their performances. Chatbots are helping the ecommerce industry with their contribution not limited to just what FAQs do, chatbots do a lot more. Businesses are using Chatbot development services worldwide to get chatbots for their ecommerce solutions or even get a messenger Chatbot to sell products or services online. Here is how chatbots are making their valuable contributions - 

Providing shipping updates – once the order is complete the Chatbot can help the businesses by sending shipping updates to the users. Messenger chatbots can be integrated with the backend so they have access to order information and can send messages to the users about progress of shipment of order packages. This doesn’t just help the customers to be updated, but even the businesses are winning customers’ confidence and loyalty. With such good experience, the customers are bound to return for future purchases. 

Cross-selling and up selling – the Chatbots for ecommerce are made intelligent these days. The bots are programmed to capture the user behavior and browsing and purchase history and give suggestions based on this. This way the users tend to see things that may want to buy, and end up actually buying even if their intention was not to purchase that item when they visited the website. The users also feel connected with the bot and the business because they feel the business knows about their choices. 

Finding products – When the users visit the ecommerce website, there should not be a situation where the customer has to leave the website because the user was not able to find product or information they were trying to look for on the website. Chat bots have changed the way users search for products on websites. They don’t like to type and search and search from the search bar the top; they interact with chatbots and have chatbots look for products for them. 

For getting a great Chatbot for their ecommerce website, businesses should hire chatbots developers who would work closely with them to understand what the purpose of chatbots would be and provide a great and efficient Chatbot for business. 

To know more https://webdevelpomentdigitalmarketing.wordpress.com/2018/06/02/reasons-to-have-a-chatbot-on-website/