RPA & DPA: Applied Science for Accelerated Business Growth

 

It’s evident that robotization drives the digital world of today and is no more an element of science fiction. However, many still don’t realize that robots have reached offices and we work along with them.

Innovation has moved the main industries in the past few years where the concepts of RPA, DPA, BPA (an umbrella term used for a wide range of process automation technologies) have successfully ventured the working sphere.

If we go by the name, Robotic Process Automation (RPA), it clearly implies the automation process that turns complex tasks easy which are performed by robots.   

RPA combined with the evergreen technology of Artificial Intelligence has given businesses a boost to escalate their progression as well as productivity with the power of cognitive abilities. And, the mobile app industry is no exception.

A multitude of custom software development companies have leveraged automation to the next level and have successfully routed ways to cover up the bottlenecks of failed bots, providing smooth integration capabilities and decision making intelligence.

The automation techniques can be quickly deployed within an organization with fast and easy steps and replicate the completion of manual tasks via automated processes with reduced time, cost, and errors.

“Automation is a journey, to leap ahead in the race, one has to start fast!”

What next after your jumpstart?
One has to be ready for unexpected changes in the environment, software and applications, process re-engineering, and collaboration.

How do you accomplish your goal?
To deal with structured and ad-hoc work, a business has to be efficient and keep no chances for errors and loopholes to thwart. 

Thus, there arises the need to streamline internal-external operation by orchestrating activities between humans, robots, and systems via a feasible (robotic process automation and digital process automation) solution with embedded Intelligence that keeps the potential to implement real-time AI at every interaction.

Your System needs Intelligence! But of what type?

– Adaptive Intelligence that learns on the fly
– Predictive intelligence that eliminates problems before they occur
– Actionable intelligence that automatically finds processes to optimize

[Prefer Reading: “AI Robots for Day Trading.”]

Automate Intelligently

In this modern world, businesses are running a rat race to acquire continuous business growth while not realizing the real need for automation.

Do you know?
“Two-third of the financial processes are automated, in one way or the other, the remaining third is occupied by human requests for information.”

The electric combination of Robotic Process Automation (RPA) and Digital Process Automation (DPA) form a custodial solution for organizations looking to take a transforming turn digitally and those who aim to remain competitive.

[Prefer Reading: “Digital Transformation Checklist for your Business.”]

RPA and DPA: Deliver True End-to-End Automation

In a true sense, one can empower broader digital transformation to digitize and optimize business operations, act upon advanced insights, thereby, deriving business technology innovation through means of RPA and DPA.

But,

What is Robotic Process Automation?

The adequate use of machines (software and tools) that mimic human behavior to automate complex, repetitive, and high volume administrative tasks rendering accurate and decisive results.

Task-Focused RPA processes rule-based tasks using software bots that interact with business apps and systems on the interfaces as humans would use. Substantially increases tasks, speed, and accuracy.

What is Digital Product Automation?

It’s a process-oriented phenomenon to transform the traditional category of business process management (BPM) which is a more modern approach to digital advancement.

DPA provides the agility and insights needed to enable a holistic approach to automate business processes. Facilitating low-cost development and smart data integration, it forms the basis for robust, cost-effective, and user-friendly BPM tools.

The unique strengths of RPA and DPA can help companies and enterprises to connect their existing line of software systems and elevate operational performance across the board. The all-inclusive automation strategy brought up by the leagues can pull down tasks to complete with the least intervention of humans that avoids reinforcing bad processes and develops transparency across the entire organization. 

[Prefer Reading: “BI and Data Visualization: Everyone’s Game Revolves Around Data.”]

Common Benefits of RPA & DPA for Digital Business Transformation

 

#Low-Code Digital Process
Automation aids to stimulate the action of humans by empowering users to design and deploy powerful business processes using an intuitive low-code platform. 

#Automate Workflows
Business operations are automated across multiple departments and areas, smoothly and efficiently that eliminates rote manual tasks, providing enhanced visibility and peak level operational excellence.

#Rapid Solutions Deployment
Automate design workflows rapidly and deploy them in the minimalist of time (within weeks) to derive customer excellence that leads to hyper-agile business processes.

#Accelerate Digital Transformation
High-level automation helps you connect and integrates well with legacy software and models and renders custodial solutions to leverage digital transformation. Systems, work, and people; all allied at a single platform, seamlessly as per digital norms.

#Go Paperless
From paper to docs, digitize all your crucial and sensitive business data for increased accountability, transparency, and efficiency at the forefront of your organization.
Go digital, go green, and reduce human error.

#Streamline Compliancegkh
Automation is a digital age weapon and improves workflow agility dedicated to compliance control, policy management, and risk management. RPA and DPA leverage flexible workflows to adapt quickly to new regulations.

#Greater Employee Engagement
With the ease of work, employees feel more interested and engaged in the high-value tasks (away from tedious and repetitive activities) which further becomes the reason for higher productivity amongst personnel at all levels.

#More Accurate Analysis & Metrics
The robust automation systems provide tools that can store, manage, and structure data and information for easy analyzation and access, facilitating search and analysis of said data.

#Higher Productivity
RPA and DPA make a leap in terms of performance, response time increasing productivity of the resources involved without losing the quality. 100% accuracy influences productivity and performance.

#Agile & Scalable Development
The development process runs in an adaptive environment and makes it easy to make agile changes to the processes. Such systems allow you to scale your operations up or down and ensure companies to make adjustments based on seasonality.

Towards Smarter Digital Transformation

While the discrete technologies of RPA & DPA are erupting digital innovations working together with shared goals, take advantage of both to expand your business realm and underpin outstanding enterprise-grade automation platforms powered by NetSet Software to achieve digital revolutions at scale.

If end-to-end automation is your real goal to acquire, reach out to our experts and learn more about RPA, DPA, and AI solutions rendered by NetSet to gain enhanced business value.

Latest Trends in Web App Development Dominating 2020 & Beyond

 

Today, having a website has become indispensable for a business. Consumers are increasingly choosing to search for and choose the product on the web for the comfort it offers. It is essential for a company to have a virtual point where it can publicize its service and offerings to potential clients.

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Without any traces of doubt, it can be said that the Web is a hotbed of innovation that has not kept developers away from constantly coming up with novel transformations and approaches in developing consumer and business apps.

The new way of delivering apps is empowered by custom application development, the immense fluidity of which has led to the invention of the most powerful, advanced, and modern apps of today. 

Reasons to Have a Website in your Business

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You could cite numerous reasons why it is necessary for a business to have a website. Some of them being:

#Having an Internet Presence

The major reason for having a website is to be able to access the online world. For a business, having a website allows you to transmit your value proposition to a wider and more diverse audience. 

This way one can expand his market share and reach more potential customers. 

#Greater Professionalism & Trust

A company with a website will be seen as a serious and professional business by customers. An attractive and pleasant website will be the perfect channel to expose the products and services of a business.

#Being Able to Define the Target Audience

Currently, there are numerous tools that allow obtaining metrics such as demographic data or the most visited pages. In this way, companies can build an ideal customer profile and make more optimized marketing campaigns.

#Allows the Customer to Contact the Company 24 hours

Having a website with inquiry forms or a chatbot allows the customer to make inquiries with the company directly. Thus, the doubts of potential customers can be resolved instantly and the probability of generating sales is greater.

#Position the Business in Search Engines

A web page allows the business to appear in the main search engines. In addition, Google’s tools are Google My Business, which allows you to create a business profile where you can put information that will appear on Google Maps.

The combination of these two elements can help a business to better position itself and to be found by potential customers.

#Market Selection

Having a web page allows a business to be able to orient itself to the market it wants and can focus on local, national, or international audiences.

#Ease of Educating Customers

A web page offers the user the possibility of describing their products and services in the way they want. In addition, it is possible to combine a website with a blog, generating a channel where you can publish information about products and services. Both options allow a business to provide the desired information to its customers, educating them.

#Save Money & Time

Updating the information on the products and services of a company is something expensive and that consumes time and resources. However, if a business has a website, it can update the information in a few minutes at zero cost.

#An Ideal Showcase for the Customer

A web page with the products and services displayed allows customers to see them at the rate they want. Each client is different and looks at the characteristics of the products or the conditions of the service at their own pace. Having a website allows the customer to take their time looking at the offer and encourage the purchase.

#Scope of any Type of Device

A website with a responsive design will allow the company to promote itself on all types of devices. In this way, the products and services can be seen by all audiences, reaching a greater market share.

[Prefer Reading: “Agile Methodologies: Future-Proof your Business for a Digitized World.”]

Web App Development Trendsetters for 2020 & Proceeding Years

# Progressive Web Apps

PWAs have been a trend for quite a long time and with its progressive demand, it will still continue to be one of the hottest trends in 2020 and beyond. 

Go Digital Go Mobile!

Google and its smart principles prioritize web apps that load nimbly on mobile devices and progressive web apps serve you with the same purpose. PWA is a unique technology that helps reduce web page load time and ladders the possibility of higher Google ranking.

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A progressive web app is a web page that replicates a native mobile experience. It is fast, it can work online, and has great potential to perform the high-quality user experience. 

Another of its characteristics is that part of its functionality does not depend on a permanent connection to the Internet, offering its users greater autonomy. And the benefits for developers? The costs of this type of application are considerably lower than those of standard applications.

PWAs will be written using HTML and CSS, React, JavaScript, or Angular and would prove to be significant for major industries of eCommerce, news platforms, enterprises with low development budgets and startups, and many others.

# Single Page Apps

Developing and maintaining an app for both website and mobile seems nowhere feasible and reasonable, but resource-consuming, looking at the expanding balloon of smartphone users.

So why not choose to develop one quality app with embedded features of sustainability and responsiveness?

Here there are two options to go with, one to choose PWA that offers mobile engagement with additional advantages, and the second is to opt a single page web app which is simply JavaScript web apps that directly loads markup and data to dynamically render them on a single web page, instead of loading HTML pages individually from the server. 

# Motion UI

Motion UI techniques now have been pivoted in web designs to earn maximum user engagement, by leveling up the index of UI/UX. 

Amazing hovers, gleeful animated charts, astonishing page header transitions, intriguing background animations, modular scrolling are no more just imagination and have been implemented in designs and themes to enhance the user experience. 

Motion UI is considered one of the best web strategies that can be applied in websites as well as apps, maintaining the simplicity and uniqueness of the digital product. The availability of advanced UI libraries has enabled web developers to render moving app features that direct user behavior.

Simply put,
Minimum efforts, maximum appreciation!

# Multi-Experience

Multi-experience simply means to make adaptable web applications for any sort of screen accessed from anywhere, at any time. 

The terms multi-experience also share some of the drifts towards multi-share, multitouch, multi-screen, multi-sensory, and multi-device experience that tend to leverage user-experience beyond the next level. 

The 2020 web app development trend is to implement a multi-channel human-machine interaction approach in web apps and web design. Customers today expect to use websites and applications that are powered with exceptional intelligence.

Chatbots, voice assistants, AR/VR modules, etc. have the basic need of a website and web app that enhance the ability of a business to communicate with the users to provide them with a richer environment for delivering nuanced information.

# Hyper-Automation

Hyper-automation is best understood as a higher phase of automation, in which, by means of RPA and other technologies such as artificial intelligence, it is sought to enhance efficiency and in turn, can address much more complex problems and achieve more benefit from the capabilities of humans.

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Cutting edge technologies of Artificial Intelligence and Machine Learning lie at the core of any technological advancement or innovation that takes place. Accuracy, speed, and reliability are the major segments dealt by hyper-automation which in turn is powered by these latest technologies.

In the same light, web programming can also be leveraged by eliminating the need for rewriting repetitive code by a hyper-automation assistant. For a website that has mostly text, an automated editor is required to generate the code or for a mobile/dynamic website, an automated editor becomes a must-have. 

Artificial Intelligence and its subsets can help you build complex and robust websites and is a big business in the world of web development creating high-quality web applications and services without the need of an engineer to program.

# Cognitive Technologies Mashed up Web & Mobile Apps

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-Augmented Reality & Virtual Reality

Both are revolutionizing the custom app development industry by leaps and bounds, with an estimated 2.5 million people using products based on these technologies in 2023.

In 2018, there were already many devices adapted and prepared with AR/VR functionality. But how these two revolutionary technologies are going to influence the world of apps?

When we will talk about remote assistance, these technologies will enable technicians to see on-site situations in real-time via their mobile phones or e-devices. WebAR will facilitate users to interact with AR in the webspace instead of downloading an augmented reality-powered mobile app to get into the augmented world.

How?
By AR exposure on Google Chrome, Mozilla Firefox, and other web browsers, regardless of the device, they run upon, voiding the barriers to usage and overall user experience.

[Prefer Reading: “Augmented Reality vs Virtual reality: the Striking Contrast.”]

-Artificial Intelligence

Artificial Intelligence along with machine learning has already meant a great change in the world of apps, which will continue in the years ahead. 

Thanks to AI, we can count on chatbots and virtual assistants that have represented a remarkable change when it comes to relating companies with their clients with a more personalized and closer contact.

And this year, customer experience will be taken to the next level through digital assistants and therapist bots.

-Internet of Things (IoT)

Mobile devices are taking center stage in the Internet of Things. It will not only be applicable in our home by controlling our refrigerators or kitchen machines, but it will have a greater application, for example, in our jobs.

For the development of apps, it will mean a greater acceleration in operations, a reduction in costs, and greater cybersecurity.

-Voice User Interfaces

The searches carried out by voice through our mobile devices are already 50%, so a continuous growth is expected this year. Therefore, we must adapt our apps and include this functionality, making the visual and voice interface not independent.

Some Others in the Line

-Ghost Buttons
These are opaque buttons that have no background color or are transparent. Currently, these buttons are increasingly used in web marketing actions. As these possess no color, they can be combined with background images creating more attractive buttons and can be highlighted as CTAs.

-Micro Animations
Micro animations help the user to understand the site and are activated by clicking or hovering. These are small yet powerful motions that are seamlessly integrated within a product’s UX and tie together elements of an interface or design in an exceptional way.

-Use of Material Design
The use of material design continues to be a trend in 2020. It is a framework of objects with reliefs and layered shadows that allow generating tangible sensations with them. It also facilitates the creation of responsive designs for both websites and apps.

-Rotating Animations
It consists in that each time the user enters the web page, the animation that appears in the header of the web is different. This creates engagement as a result of the curiosity to see what animation will appear next.

-Illustrations Front & Center
Applications are no longer going to be based on simple graphics but on large illustrations. What is sought with this is to capture the user’s attention and keep it as long as possible, so that they obtain all the necessary information?

-Transparent Elements, Blur
Gradients, transparent backgrounds or overlays are another of the app trends.

Before a sharper background was offered that at first glance appears cleaner, but other than that, it has been found to negatively affect usability. The feeling that is intended to achieve is that we can see behind an image and we believe that we can even touch what is behind it.

Who Sets the Trends?

With increasingly widespread use, web and mobile applications will continue to feed on all technological advances to be increasingly satisfactory to the demands of users.

Users, to a large extent, mark trends at the stroke of clicks, warning companies, and brands about our tastes and preferences when consuming technologies. For their part, the latter, at an accelerated rate, are creating new consumer habits for us. As dedicated app developers, we are dedicated to listening to both channels so as not to lose sight of any details.

Do you have in mind to develop a custom app? 

Start at the beginning with NetSet Software, make sure you talk to professionals who can help you analyze your needs, market niches, and who know how to integrate the latest trends in mobile applications to get the best out of your product.

Agile Methodologies: Future-Proof your Business for a Digitized World

 

Revolution 4.0 brought breakneck speed to work processes. Organizations thinking of fully embracing digital transformation must do their homework. Among the most important tasks is the adoption of agile methodologies that allow products and services to be delivered quickly with a significant reduction in cost and time.

For this reason, it’s important that custom software development companies know how to implement the agile methodology in their business.

A Dynamic and Changing Environment

With the ongoing time of the crisis, many have understood that the barriers that were maintained in the past within an organization were more psychological than real. 

The digital environment has become very changeable and dynamic. Within this scenario, companies must continue to fulfill their main purpose. We are living a time of personal and professional change and absolutely disruptive in the way we face our company life.

The need is to realize that advancing technology, agile methodology, and digital training are the key elements in this sphere. In this case, it is about their management being adequate to improve productivity and be more competitive.

The moment in which we live returns a corporate reality in the process of transformation. Organizations are trying to get rid of their analogical conception and establish themselves in digital.

Completing the formalization of this transitory state is an inevitable process. Companies that do not understand it this way will lose all their visibility in a completely renewed and technologically advanced market.

Presently, the most likely used words to be heard and implemented are that of Agile Methodologies. It is probably the most popular software development methodology in the world and it is getting more and more followers in companies and technology departments.

Most of the custom application development companies have fully implemented Agile techniques. Although generally related to web and application development, agile practices can be implemented in almost any team and any business sector, helping companies grow.

The Antique Technique: Agile

Agile methodologies are those that allow adapting the way of working to each project carried out by big, medium, and small companies. Being agile, in short, is having the ability to respond quickly to any situation and emerge beneficially from changing environments.

If this concept is adapted to the business framework, agile methodologies are born, which allow making any project flexible and easily adaptable to any situation, thus achieving the best results, in record time, and reducing costs.

[Prefer Reading: “Growth Hacking: A One-Stop Solution for Rapid Business Expansion.”]

Advantages of Applying Agile Methodologies to an Enterprise

Applying digital methodologies to your software development outsourcing company can have many benefits and advantages, but in broad terms, we present the following three:

1. Versatility to Achieve Goals

The management of projects in companies that have implemented agile methodologies is not pre-established nor does it respond to patterns, but is completely oriented towards meeting the objectives and new goals that may arise.

In this way, the project adapts to the client’s needs and better results are achieved!

2. Greater Customer and Team Satisfaction

As we said, a project managed by a web or an app development company that applies agile methodologies is a project that adapts to the client’s needs and pursues the achievement of all its objectives.

This type of management will generate greater customer satisfaction since they will be involved throughout the project. You will be a participant in decision-making, you will be informed of its achievements and shortcomings, and you can contribute your global vision to improve the final product.

The work team, in this type of management, also feels more accomplished, since at all times they have a global vision of the progress of the project and can also contribute their point of view.

A collectively developed project brings benefits to a business and the customer!

3. Better Product Quality, with More Efficiency & Lower Costs

As we said, a project that is developed taking into account the opinion of the client and that of those who are building it does nothing more than improving the final product. The interaction and taking into account many voices means that there are more voices to question how to improve the final result and detect any errors more quickly.

In addition, it works with greater efficiency and speed and therefore, costs are reduced. The development of a project using agile methodologies entails delivering many versions of the product until arriving, less time, at the final version applying all the necessary corrections that the client requires.

[Prefer Reading: “Are We Technology-Ready Post 2020 Pandemic?”]

5 Agile Methodologies to Implement in your Company

At this point, you may be wondering: how can I apply agile methodologies to my company?

How can I create a custom mobile application applying an agile methodology? 

#Extreme Programming XP

If your company, or SME, or startup is in the process of creation or is still consolidating in the market, this is your perfect tool, since it focuses on personal relationships between team members and with clients.

Its main objective is to enhance personal relationships, both within the company and with the client, to encourage teamwork, and improve the final result of the product. 

#SCRUM

This methodology consists of breaking down any product development cycle into smaller products. In this way, the development of complex projects that require flexibility and speed is facilitated. 

By fragmenting development cycles, you can meet small objectives and submit them to validation by the client and the work team, to more easily detect errors or proposals for improvement. Communication within the team and with the client is essential in the application of this agile methodology. 

#Kanban

This agile methodology is very useful for leaders or those responsible for projects since it consists of visually reflecting pending, in-process, or terminal tasks. In this way, with a glance, the project manager can get a global idea of ​​how the team is working and if it is managing the project correctly. 

In addition, this graphic must be available to all workers on the team, because this way you avoid overlapping in tasks and organize your time. With this agile methodology, productivity and teamwork are improved. 

#Agile Inception

Achieving a consensus between partners, between work team or with the client is often complicated, but this agile methodology is intended to facilitate it. How do you get it?

It consists of holding repeated meetings aimed at defining and clarifying the most immediate objectives to be met, in which interventions cannot last more than 5 minutes. In this way, a clear and direct message is delivered and it is easier to reach a consensus. 

#Design Sprint

This agile methodology is promoted by Google Ventures, a Google service, and has the objective of shaping everything that involves the project in record time, ideally in 5 days. It allows us to prototype and validates ideas with the work team and with the clients to define the tasks and stipulate 5 phases to route the product.

As we all know, a sprint is a race at maximum speed, and this term applied to product development means the same thing. By applying the Design Sprint you will promote teamwork while reducing work time!

Are We Technology-Ready Post 2020 Pandemic?

 

With the sights set on returning to the new normal as soon as possible, technology has emerged as an essential tool to avoid stopping any activity in its track. 

Certainly, we are not unaware of how technology allied with humans to overcome the Corona crisis where drones were flown to drop medicinal aid, UV-based AI-robots were used to sanitize hospitals, powerful machines and apps were established to detect virus symptoms, live map trackers were deployed to check current active cases, death counts, etc.

Now, what next?

Is still technology primed to cope with the aftereffects?
Can humans rely upon the robust advancements being made in IT, Tech, and Science, anytime soon?

The answers to these questions are revealed as we roll out further.

Undoubtedly, the unprecedented situation, pressingly, demonstrated the significance of digital readiness and lead us to adapt ourselves to the New Normal.

There are several changes prevalent in recent months as a result of the pandemic. One of the most important is the telecommuting boom which has grown from 7% before the pandemic to more than 70% today.

And I guess, you must be among one of us working remotely, not allowing any of your services to be disrupted for your online business.

Looking at the other side of the population there are many who were unfortunately forced to reduce or suspend their operations and this is what reasoned for accelerated development of several existing and emerging technologies.

“A Catastrophe or a Crisis can act as an Accelerant that can Speed up Changes that are on their Way.”

The Web was a boon since its inception and the same can be said in the year 2020 where the Internet offers several ways for all offline and online businesses to improve their sales during the emergency time.

How We are Racing to be Future Ready with Technology?

#1 Remote Healthcare

While remote healthcare checkups and telehealth services were a resistance before; however the intervention of remote technology in healthcare has and will further change the history of this domain.

Telehealth was accepted by people quite early but its growth was a bit slow, were about only 10% of the US residents replaced doctor visits or hospitals with telemedicine services a year before the occurrence of the pandemic.

“Teladoc, the largest stand-alone telemedicine provider, reported 50% week-over-week growth in its services the week after isolation orders were implemented across the US.”

The years preceding 2020 will follow a new tradition of ‘Test, Track, and Trace’ that will encourage the adoption of health monitoring technology. With experts stressing the importance of digitization, wearables, and other health monitoring systems will become frequent to use.

Such IoT-based devices will be able to track vital signs of the deadly virus. Such e-devices will be powered by robust software that will connect devices/systems, data networks, and applications.

Access to care is one of the biggest challenges in the pandemic; nevertheless, this will be soon eradicated, bolstering telemedicine firms and enterprises with essential resources to make the requisite technologies a reality.

#2 Enterprise Virtual Reality

With the stay-at-home orders being imposed on everybody, youngsters and kids along with the adults were stuck finding ways to keep themselves away from idleness. It was then when the masses found out an amazing alternative to avoid boredom and stress. 

VR headsets were used to play video games, explore travel destinations virtually, and ultimately became a great way of online entertainment when they exercising self-isolation. 

In the coming years, many big ventures will be successfully able to experiment with the VR platforms to train employees, connect them virtually, hold conferences, and associate them on projects using all the excellent features that could be added into the VR-enabled apps.

The results of tech advancements could be seen at present times where Virtual Reality has already being used to facilitate training in the field of healthcare. Oxford’s Medical Simulation system is a real-life example that is used to train a large number of medical staff on treating fatal diseases like that of the CoronaVirus.

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Although technology experts are still pulled back by the drawbacks of AR/VR hardware in the line of battery life, storage capacity, and computational capacities, nonetheless, they are soon on the way of elimination.

[Prefer reading: “How Does Virtual Reality Actually Work?”]

#3 Remote Learning Technology

As of mid-April 2020, 191 countries decided to implement school/university closures, which is said to impact 1.57 billion students around the globe. Many educational institutions began offering online courses because of quarantine. 

With such adverse effects being seen on the future of the global youth, technologies that converge in distance learning were seen as rays of hope and were applied in remote learning seen analogous to remote work. The concept was bolstered by cutting edge technologies of virtual reality, 3D printing, and AI-powered robots as teachers, machine learning apps, etc.. 

Not only this, but many tech geeks are also continuously hunting for ways how they can successfully implement technology at its best and one such example is set by Yoshiyuki Kakihara who desired to use technology to bring out a solution on English language education for students who were not well-versed with the language.

He created an AI-powered app named Terra Talk that enables its users to have audio conversations. The app is so invented that the Artificial Intelligence algorithms are can hear the students speak English, understand what they say, and react to their speech, giving them feedback. 

Thus, setting a perfect example of turning “Ideas into Reality” Yoshiyuki is in great hope to make further advancements in the near future, leveraging the evergreen technology of Artificial Intelligence and is subsets.

#4 Enhanced Digital Retail 

Online shopping was witnessing a rise, but the COVID-19 pandemic spread it extensively, transforming it into an essential service around the world. It’s true what many believe that a pandemic can merely boost the trends that were already underway.

Today, online shopping is supported by a strong logistics system. 

The pressing concern of in-person deliveries, which are not virus-proof, enabled many companies to make a transition towards launching “contactless-delivery” services, where goods are picked up and dropped off at a designated location rather than hand-delivered. 

Amazingly, in some places, the deliveries can be seen completed by flying agents Drones, thus, eliminating the need for an individual’s actions.

With even groceries going online, many retailers and marketers have found significant ways to get their business running on the e-platforms. The overlords of the eCommerce domain, Amazon, Walmart, among others, invested high in integrating with the emerging technology of automated fulfillment. 

Moreover, they are likely to widen up their share of the online grocery market by augmenting their online grocery shopping experience with technological innovations like a 3D rendering of items as well as customer service improvements and faster delivery times.

While the small ones in the race took aid from third parties to invest in automation, minimalizing the chances of non-availability of resources as well as products in the tough times.

In the heading years, many enterprises plan to make a shift towards investing in technology, and thus, availing the facilities of extensively automated machines and sophisticated robotics. 

Large e-commerce companies around the world are increasing their development of robot delivery and waste recovery.

[Prefer Reading: “Growth Hacking: A One-Stop Solution for Rapid Business Expansion.”]

#Virtual Customer Service

We are all well known to chatbots and virtual assistants and have also seen their use when the humans were restricted to work and were forced quarantine for their safety. While humans were are rest, bots were at work. 

Understanding the need for customer interaction, many industry-specific companies, and retailers embraced virtual assistants and chatbots, realizing their broader aspect of making business.

Considering serious concerns of logistics and eCommerce businesses faced during the high time of lockdown, many companies decide to rely upon conversational agents as the equation between supply and demand becomes complex.

Even though the situation has been handled to some extent at present, what about the future plans that deal with such unforeseen chaotic situations?

Yes, we are ready!

Joining hands with technology, we are ready with the automated screening tools that are capable enough to determine whether patients need in-person medical aid.

We are ready to employ conversational AI Chatbots to automate the routine tasks formerly handled by administrative employees.

Customer support, retail, eCommerce, banking, logistics, etc. we have covered them all by deploying Automated Software Systems and Rapid Response Virtual Agents.

As a business continuity service, we are up with Cloud-based call centers which offer special virtual call center capability to maintain support operations while witnessing any out of the ordinary situation. 

• Bright Pattern, a provider of next-generation SaaS Customer Service Management solutions is providing aid to companies who seek support to manage their customer interaction and support activities through virtual call centers.
• Telephone TriageLogic software and services launched a virtual call center platform and have offered it to various healthcare organizations to deploy virtualized support systems, including HIPAA-compliant cloud-based telephony services.
• Wix, website creation and design platform, established a virtualized cloud-based contact center for Israel that helped more than 11k Israeli citizens during its initial three days of service and is expected to do wonders in the coming years too.

What Else Can We Expect in Our Expanding Digital World?

“TOUCH NO MORE”

This will be the principle followed in the proceeding years while implementing the following, taking the best care of social distancing and contactless services.

#Connected lift: 

Allowing people in flats, apartments, and office buildings to call ahead and indicate the floor they want to go to using a smartphone app.

#Smart appliances:

Microwaves or coffee machines that can be controlled with voice commands will be a good fit for offices.

#NFC-based tags: 

Tags that can enable contactless payments at toll plazas, parking spaces in office complexes, or even in markets.

And much more coming next!