6 Questions Before You Hire Chatbot Developers For Your Chatbot

Chatbots are taking over every consumer facing industry and this hype is getting the business owners think towards developing chatbots for their businesses for better user engagement and enhanced customer experience. But since this is a newer technology, most one of you business owners are having a hard time short listing Chatbot development agencies that would deliver as much as they are promising since all the agencies seem to make similar promises.

In all this chaos and to deal with this, we are listing down some question that you may ask your Chatbot development company and will help you decide that one company you would trust for your own Chatbot.

1. Can they share links to previous chatbots they have built?

This may sound a very simple question but the main proof of their work and reliability lies in the answer to this question. Any good Chatbot development company wouldn’t be reluctant in sharing such information because if they are good with their work, they would be happy to share samples of their previous work and even share contact information of their previous clients so you could hear about their work from their clients.

2. Do they have knowledge on writing bot conversations?

Chatbots are not like regular FAQ text or short sentences that can be written by anyone. Chatbots are much more than that. It’s an art of writing sentences in a way that each question links the users to the next part of the story. The idea is that the users should have a seamless conversation with the chatbots, sometimes not even realizing that they are not talking to a human. Chatbots are the fine line between giving too much information and not giving enough information.

3. Who will write content for chatbots?

This is one important question to ask to make you and the Chatbot developers be on the same page in terms of expectation to write content for the chatbots. The content to be displayed, the options on the chat screen, the question in natural language, etc. should be written in form of a connected and linked conversation. A good company providing Chatbot development services should do that for you and have you proofread to make sure the content is looking good.

4. What if Chatbot stops working?

This is very crucial because some agencies wash their hands off of you once they deploy your Chatbot. Or sometimes it is written in the agreement that there would be no support once chatbots are deployed. Chatbots need regular updating to the content and questions and a good company should provide your support after deployment for a nominal fee. 

5. Are they using any other services to create your Chatbot?

Just like wordpress for websites and there are “wordpress” for chat bots too. It is crucial to know if they are using such services or developing the entire Chatbot themselves. Answer to this question would clear out how much you should be actually paying for having Chatbot developed. Usually the ones that created from third party services would result in a compromised user experience and should not cost you much. The companies often do not tell you about using a third party service and charge you a big amount. You have to look for yourself and be aware of such agencies. 

6. Who is the owner of the Chatbot?

You and only you are the owner of your Chatbot. A good custom development company should proactively tell you about you having your Chatbot’s ownership.

There is a lot of competition in terms of Chatbot development services and there are many agencies trying to win your trust so you do business with them. The questions above would take you a step closer to your decision to hire Chatbot developers.

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