Industries Benefiting From Chatbots For Business

Chatbots came in like a whirlwind and took all the industries by the storm. Every industry is talking about chatbots and every business wants to include chat bots into their web portal. Businesses are hiring Chatbot development professionals worldwide to get a custom Chatbot developed that would enhance customer engagement on their websites. Let’s look into what all industries are gaining fruits from the chatbots.

Retail: businesses hire the best web development company to get an ecommerce website designed and developed that would provide them a Chatbot in the website too. Chatbots in ecommerce are helping businesses gain more user engagement where the digital agents are assisting customers with queries about products and helping the customers throughout the checkout process. The results are happier customers at the time of leaving the website till next time.

Automotive: Who could have thought chatbots in automotive industry? Chatbots are assisting the automotive sector by automating the biggest process of this industry – Test drive booking. The bots are showing inventory based on each agency, letting users select an automobile and book a test drive. Besides this, the users are talking to bots to gather information about auto parts, booking service appointments. 

Medical: Customer Reps in Medical sector all always overloaded with calls to just confirm doctor’s availability so they could book an appointment. Chat bots are assisting clinicians and hospital staff by automating the appointment booking process. Not just that, chatbots are helping in prescription renewal requests, contact pharmacy for sending prescriptions for pickup, pulling customer information, pulling doctor information, giving out test results, capturing patient information and many more.

Banking/Financial: Chatbots in banking industry are not just assisting the consumers but also the staff in internal operations. Bank employees are using chatbots to pull information of customers, pull credit information,  and provide credit card balance information to consumers, account information, account balance etc. Along with all this, chatbots are also assisting consumers with providing nearby ATMs, opening bank accounts, approving loan applications and much more.

Insurance: Insurance industry is one industry that has most of consumer participation. Users contact agencies, or visit websites to build a quote for auto, travel, health, life or home insurance and purchase policy, to know about minimum balance due, for making payment of the premium, claiming insurance and so many other things. Chatbots are helping the human agents with automating all those processes for them and reducing the work load for them.

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