Chatbots are helping almost every industry with their amazing features and user engagement abilities. Most benefited are ecommerce, insurance, banking and now a new addition these days is the automotive sector. The businesses from automotive sector are hiring professionals for Chatbot development services worldwide to get a Chatbot developed for their website. Chatbots are helping in presales department with following tasks –
Car Details and brochures – when customers visit the website, the chat bots interact with the users and ask them about the type of vehicle they are looking for and show them a list of cars in the inventory and makes it easy for them to select one by providing information about cars desired and also provide e-brochures.
Booking test drive – This feature is saving so much time for the consumers just with the help of Chatbots for business. Chatbots capture the time and date from the user to check availability of time for test drive and book it for them and send update to the backend.
Financial tools – Companies hire Chatbot developers to get a Chatbot that help the users calculate Loan EMI, and check eligibility for auto loan for users. Users love it since they don’t have to look elsewhere for such tools.
Offers and promotions – Chatbot development team connect chatbots well with the website so it can display all the promotions and offers to the users like a human agent doing the marketing for the vehicles, and motivate users to look through the cars.
That’s not the end of it. Gaining customers is easy but gaining loyal customers is tricky. Chatbots help you get loyal customers by extending assistance to post sales also in the following ways –
Service appointment Booking – Chatbots are assisting users to book service appointment in the most hassle free manner. Now the customers don’t have to spend long time waiting on calls for booking service appointment, all they do is launch the website or iphone or android mobile application and connect with Chatbot who would should the users open time slots and book an appointment for them.
Reminding about Insurance and service – Chatbots are sending reminders to the users automatically about their insurance payment and renewal, and also if there a service due on their vehicle. And also proactively assist them in booking the appointment or show them insurance renewal rates from different insurance companies.
Roadside assistance – this is most crucial time since an emergency on the road is already too disturbing and users require urgent assistance, an ambulance, a tow truck, or a service man to fix a flat tire. All of it is taken care by chatbots, when the customers contact the business through chatbots, all of it is done in the backend automatically.
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